Refunds and Returns Policies
At Trigol, we understand that sometimes things don’t work out and you may need to return or exchange an item. We want to provide our customers with the peace of mind that comes with knowing they can easily return or exchange a product if it doesn’t meet their expectations.
Returns
We strive to ensure that you are fully satisfied with your purchase. Which is why we offer an exchange policy that allows you to change your mind or exchange an item if you received the wrong size or color. If for any reason you are not happy with your purchase, you have 30 days from the date of purchase to exchange it for a different item.
To be eligible for an exchange, the item must be in its original condition and packaging, with all tags attached. If the item shows any signs of wear or damage, it will not be eligible for an exchange.
If you want to exchange an item, please contact us at support@trigol.com our customer service team to initiate the process. We will provide you with further instructions on how to return the item, and once we receive it and verify its condition, we will process your exchange.
Please note that the customer is responsible for all shipping costs associated with the exchange, including the cost to return the original item and the cost to ship the new item.
Refunds
To be eligible for a refund, the item must be in its original condition and packaging, with all tags attached. The product should not be used, except for fitting purposes. If the item shows any signs of wear or damage, it will not be eligible for a refund.
Refunds will be processed back to the original payment method within 7-10 business days from the date we receive the returned item. Please note that it may take an additional 2-3 business days for the refund to show up on your account.
If you want to request a refund, please contact us at support@trigol.com to initiate the process. We will provide you with further instructions on how to request a refund, and once we receive the returned item and verify its condition, we will process your refund.
Exchange Policy
We want you to be completely satisfied with your purchase, which is why we offer an exchange policy that allows you to change your mind or exchange an item if you received the wrong size or color. If for any reason you are not happy with your purchase, you have 30 days from the date of purchase to exchange it for a different item.
To be eligible for an exchange, the item must be in its original condition and packaging, with all tags attached. If the item shows any signs of wear or damage, it will not be eligible for an exchange.
If you want to exchange an item, please contact us at support@trigol.com our customer service team to initiate the process. We will provide you with further instructions on how to return the item, and once we receive it and verify its condition, we will process your exchange.
Please note that the customer is responsible for all shipping costs associated with the exchange, including the cost to return the original item and the cost to ship the new item.
cancellation
At Trigol, we strive to ship our products quickly to ensure that you receive them as soon as possible. Because of this, we ask that you notify us of any cancellations within 24 hours of placing your order.
If you need to cancel your order, please get in touch with us at support@trigol.com with your order number and reason for cancellation. We appreciate your feedback and want to know how we can improve our products and services.
Please note that if your order has already shipped, we are unable to cancel it. In this case, you may return the item within 30 days of the purchase date in accordance with our return policy.
If you have any questions or concerns about canceling your order, please contact our customer service team for assistance. We appreciate your understanding and cooperation in helping us provide the best possible service to all of our customers.